General Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is exclusively directed at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with HAYEX UG (haftungsbeschränkt).

By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose during the order process. The contract is concluded by clicking the order button to accept the offer for the products contained in the shopping cart. Immediately after submitting the order, you will receive another confirmation by e-mail.

3. Contract Language, Contract Text Storage

The language(s) available for concluding the contract: German

We store the contract text and send you the order data and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery Conditions

Delivery Options

We ship the products to the delivery address specified in the order process.

We deliver only by shipping. Self-collection of the goods is unfortunately not possible.

We do not deliver to packing stations.

5. Payment

5.1 Prices

The prices stated at the time of the order apply. These are total prices and include the statutory value-added tax.

5.2 Payment Methods

The following payment methods are generally available in our shop.

Prepayment
If you choose prepayment as your payment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit Card
During the order process, you enter your credit card details. Your card will be charged immediately after placing the order.

SEPA Direct Debit
By placing the order, you grant us a SEPA direct debit mandate. We will inform you of the date of the account debit at least one banking day in advance (so-called pre-notification). A banking day is any working day except Saturdays, public holidays nationwide, and December 24 and 31 of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information will be provided during the order process.

PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Invoice
The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.

6. Warranty and Guarantees

6.1 Liability for Defects

The statutory liability for defects applies.

6.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and objections on weekdays from to by e-mail at service@snugbelly.de

7. Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.